Microsoft Getting Sued Over Scratching Xbox 360 Games
Microsoft is getting sued.
A lawyer from Fort Lauderdale has filed a lawsuit against Microsoft, claiming that the Xbox360 video game console can cause “destructive scratches” to game discs.
What are the details on this lawsuit against Microsoft?
South Florida attorney Jeffrey M. Ostrow, on behalf of his client Jorge Brouwer, stated that the laser which reads the video game discs permanently ruins the video games by scratching them permanently, leaving them unplayable. Mr. Ostrow states that Microsoft is culpable and that not only should they pay to resolve the problem in their manufacturing process but also to pay individual game owners for games destroyed due to manufacturing error.
What’s Microsoft’s position?
Microsoft is adamant in their refusal to replace or give monetary compensation for damaged games, according to Ostrow.
Has Microsoft done anything about this issue?
Microsoft has recently extended the Xbox 360 warranty to three years. They admitted that many of their consoles experienced “general hardware failure.”
What complaints have Xbox 360 gamers submitted?
Players of the console complain that the disks have been scratched by the console’s laser. This has been most prevalent when the Xbox 360 is moved from horizontal to vertical, or vice versa, during game play. “They don’t tell you not to move the tower,” said Ostrow, who is seeking a class-action status for the suit against Microsoft.
Has Microsoft replaced any scratched games?
There have been some scratched disks that Ostrow admits have been replaced by Microsoft. However, Microsoft charged the consumer $20. New Xbox 360 games cost about $50.
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I have just recently suffered from this, “issue,” myself. While I am upset, I can hardly blame microsoft. That is because in the Volume 1: Setup Manual, (that ships with the Xbox 360) on page 11, it explicitly states:
Important
To avoid jamming the DVD drive and damaging discs or the Xbox 360 console:
• Remove discs before moving the console or
tilting it between the horizontal and
vertical positions.
• Never use cracked discs. They can shatter
inside the console and jam or break
internal parts.
• When the console is vertical, do not use
discs that are smaller than standard DVDs
and CDs.
Which sadly I, and most other users, never read, but were forewarned.
Don’t feel too badly. We did read the guide, followed the aforementioned instructions and still have irreparably scratched copies of two newly released games, so apparently moving the console is not always the reason for the game scratching. Our system was horizontal on a stable surface at the time the scratches occurred and had not been moved from that position for over a year before. When we contacted MS, they did offer to replace the games, but they would not fix the console since it was “out of warranty”. For those who didn’t know, the three-year extension applies only to the red rings of death and no other issues with the system. Microsoft wants $99 to repair the problem that they insist doesn’t exist with their product. Lovely.
Some of you are but little upset im rageing right now. To buy a 59.99$ game and not even 3 weeks i hear grinding from my xbox360 and before anyone gets smart about what i just said know that i ready thru your blogs it was laying down secured and i had my controls wireless so i dont know who to contact about it and i cant say it was my fault about it my xbox360 has been scratching up near 3 disk i’ve bought this year and one of them was the evere popular game of the year (Left 4 Dead) can someone please help me on this if you know what i should do instead of buying another game that cost 59.99$ let me know ill be around reading thru to see if anyone replys thanks.