Microsoft is getting sued.
A lawyer from Fort Lauderdale has filed a lawsuit against Microsoft, claiming that the Xbox360 video game console can cause “destructive scratches” to game discs.
What are the details on this lawsuit against Microsoft?
South Florida attorney Jeffrey M. Ostrow, on behalf of his client Jorge Brouwer, stated that the laser which reads the video game discs permanently ruins the video games by scratching them permanently, leaving them unplayable. Mr. Ostrow states that Microsoft is culpable and that not only should they pay to resolve the problem in their manufacturing process but also to pay individual game owners for games destroyed due to manufacturing error.
What’s Microsoft’s position?
Microsoft is adamant in their refusal to replace or give monetary compensation for damaged games, according to Ostrow.
Has Microsoft done anything about this issue?
Microsoft has recently extended the Xbox 360 warranty to three years. They admitted that many of their consoles experienced “general hardware failure.”
What complaints have Xbox 360 gamers submitted?
Players of the console complain that the disks have been scratched by the console’s laser. This has been most prevalent when the Xbox 360 is moved from horizontal to vertical, or vice versa, during game play. “They don’t tell you not to move the tower,” said Ostrow, who is seeking a class-action status for the suit against Microsoft.
Has Microsoft replaced any scratched games?
There have been some scratched disks that Ostrow admits have been replaced by Microsoft. However, Microsoft charged the consumer $20. New Xbox 360 games cost about $50.